Last updated: March 29, 2026
By accessing or using AlternateMe ("the Service"), operated by AlternateMe ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
AlternateMe provides a platform for creating AI-powered digital twins from your public content and documents. Users can upload content, configure AI models, and share a public chat interface where visitors can interact with the AI twin. The Service includes free and paid subscription tiers.
You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old to use the Service. We reserve the right to suspend or terminate accounts that violate these terms.
You retain ownership of all content you upload to the Service ("User Content"). By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to process, store, embed, and display your content solely for the purpose of operating the Service and providing the digital twin functionality.
You represent that you have the right to upload and use all content you provide, and that your content does not infringe on any third party's intellectual property rights, privacy rights, or other legal rights.
Digital twins generate responses using artificial intelligence based on the content you provide. AI responses may not always be accurate, complete, or appropriate. You acknowledge that:
You agree not to:
Paid plans are billed monthly through Stripe. By subscribing, you authorize recurring charges to your payment method. You may cancel at any time through the Manage Subscription portal. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial billing periods.
We reserve the right to change pricing with 30 days' notice. Price changes will apply at the next billing cycle after the notice period.
If you provide your own API keys (for LLM providers, ElevenLabs, etc.), you are responsible for all charges incurred on those accounts. We store API keys in encrypted form and use them solely to operate the Service on your behalf. We are not liable for charges on your third-party accounts.
The Service, including its design, code, branding, and documentation, is owned by AlternateMe and protected by intellectual property laws. You may not copy, modify, or create derivative works of the Service. The AlternateMe name, logo, and branding are our trademarks.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALTERNATEME SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, REVENUE, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.
Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
You agree to indemnify and hold harmless AlternateMe, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your User Content, or your violation of these terms.
We may suspend or terminate your account at any time for violation of these terms or for any reason with reasonable notice. Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable retention period following termination.
We may update these terms at any time. We will notify users of material changes via email or an in-app notification. Continued use of the Service after changes constitutes acceptance of the updated terms.
These terms are governed by the laws of the jurisdiction in which AlternateMe operates. Any disputes shall be resolved through binding arbitration, except where prohibited by law.
For questions about these terms, contact us at support@alternate.me.